These instances are usually related to software issues and are represented by an unresponsive screen. No matter if you’re using a Windows PC, a Mac computer, or a Chromebook, device freezing is always a possibility. Samsung’s Series 5 Chromebooks work a bit differently from the rest of the Samsung Chrome OS products.Īdditional FAQ What do you do if your Chromebook is frozen? To hard-restart Acer Chromebook models Cr-48 and AC700, you don’t have to remove the charging cable, but the battery, instead: It’s important that you wait before plugging the cable back in, as the device might not restart otherwise. Make sure that you wait at least a few seconds. Turn the device off by following the above instructions.Unlike other ASUS Chrome OS models, the Chromebit uses a method that’s a bit different. Turn on the ThinkPad using the power button.Remove the power cable from the device.Turn off the ThinkPad X131e using one of the above-mentioned methods.If the same issues persist, contact Google’s support or refer to the device’s retailer/manufacturer.

In the vast majority of cases, a factory reset will take care of your Chromebook problems. Go ahead and set up the freshly-reset Chromebook device.Keep in mind that this account will be the Chromebook’s owner account once the factory reset is done. Sign in to a Google Account when prompted.Carefully follow the instructions on the screen.In the next window, go to PowerWash and select Continue.In the window that pops up, go to Restart.Press Ctrl + Alt + Shift + R on your keyboard and hold these buttons.When you’re 100% certain that you are ready to perform the reset, do the following:

You can use an external flash drive for this, or upload everything of importance to Google Drive.

This is why it’s so important to make sure you’ve backed up all the relevant data from the device. Every single file on it will be deleted, and this includes the entire content of the Downloads folder. If this doesn’t help either, your only remaining option is performing a hard reset.ĭoing a factory reset means losing all information on the device’s hard drive. If this doesn’t work, turn off the Google Chrome extensions one by one to see if this solves the problem. Before you proceed with the reset, try restarting the device, as explained above.

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